JOB DESCRIPTION – MONITOR/ATTENDANTS

A bus monitor is a person who, generally under the supervision of a bus driver rides in a van or bus over designated routes transporting school pupils, or clients to and from school or locations.  In addition, a bus monitor may ride a bus or van to assist and monitor clients on private charter trips.  Bus monitors may work with loud and disruptive clients.  Monitors may also work with handicapped individuals.

Duties:

• Monitor pupils and daily school bus activities to ensure proper student conduct at all times, and adherence to proper and safe behavior standards on the bus.
• Maintain attendance and ridership records and assign seating as necessary to ensure good student behavior.
• Observe and learn established bus routes so that when substitute drivers are operating the bus directional and routing assistance can be given.
• As requested by the Operations Manager or Dispatcher, verify route turn for turn sheets and note any route changes with written notes.
• As requested by the Operations Manager or Dispatcher, make additional directional or landmark notations on bus route sheets to assist future new or substitute bus drivers.
• As requested by the Operations Manager or Dispatcher, observe and track route timing, such as total time en-route; time between stops; loading and unloading times or any other requested information for the purpose of establishing route efficiency.
• Ensure safe loading and unloading of students on and off the bus.
• As required, verify student use of seat belts and assist with securing or removing belts.
• Assist bus driver with sweeping and cleaning bus interior.
• Establish and maintain effective communications and working relationships with bus drivers, district personnel, students and parents.
• All other duties as assigned.

Essential Job Requirements:

• State-Required Background Checks
• Ability to verbally communicate clearly with students, drivers, school officials and parents

Preferred Employment Standards:

• High School Diploma

Bus Monitor Physical Requirements:

Physical Tasks:      Frequently:           Examples:

Climbing                  Frequently                 Getting on and off the vehicle to assist challenged riders.

Walking                    Occasionally             Pick up the vehicle in parking lots, walk in aisles on board bus.

Pushing                    Occasionally             Opening and closing door, opening emergency door.

Reaching                  Regularly                  Opening and closing door; opening and closing windows; assisting riders with seat belts

Sitting                      Frequently                Riding on a bus or van.  Secure themselves correctly in the  factory-installed seat belt unassisted.

Talking                     Regularly                  Announcing streets, talking with passengers, or speaking on the radio.

Seeing                      Frequently                Keeping aware of general conditions in the bus, monitoring rider behavior, inspecting vehicle.

Hearing                    Frequently                Listening to traffic sounds, emergency vehicles, passenger inquiries, monitor radio, detect mechanical problems.

Stooping/Stretching  Frequently                 Securing young or challenged passengers, assisting passengers into and out of the bus, sweeping and cleaning the bus interior

Standing                   Occasionally             Monitoring bus loading and unloading; monitoring passenger behavior in the bus

Lifting                      Rarely                      Assisting passengers during and emergency requiring evacuation of the bus

Frequency Ratings:

Rarely (1% of the time or less)

Occasionally (2-15% of the time)

Regularly (16-40% of the time)

Frequently  (41-100% of the time)

Monitor Proficiency

Monitors that are employed by STA must be successful in demonstrating the following proficiency as a condition of employment, in the event of an emergency.

1. Walk up the steps of all school buses in the fleet without assistance.
2. Reach and safely operate and be able to successfully open all factory-installed roof exits, side window exits, side and rear emergency doors in case of any emergency.
3. Retrieve and correctly use all factory-installed emergency equipment.
4. Open the rear emergency door, sit down on the floor of the bus with feet and legs hanging outside of the bus, and push out of the door and land on their feet.
5. Assist children in exiting the school bus in an emergency situation from any emergency exit.
6. Correctly operate a wheelchair lift and correctly secure all types of wheelchair devices on all special needs school buses in the fleet.
7. Check for students on the bus at the completion of each route. With the final check being full responsibility of the driver.

Report Times

All monitors have obligations, which may vary, to their assigned routes. The employee must report in the time specified by the supervisor to be prepared for his/her job.

Guidelines and Conduct

Monitors are, at all times, to abide by the driver’s instructions and maintain an orderly demeanor on the vehicle.  Employees will in no way condone any improper action by anyone transported.

Special Needs

As per assigned route, the monitor will be responsible to make sure such special equipment that is needed is in proper working order.  Monitors will keep accurate attendance of students when so mandated.

Wheelchair Vehicles

The monitor and driver will be responsible to know the full operation procedures of the wheelchair lift and complete installment procedures for the tie down straps/hooks in accordance with the manufacturer guidelines.

The driver will be responsible after each run to be sure that all special equipment is secure, such as car seats, wheelchair straps, safety vests, and seat belts thereby eliminating any equipment moving around in the vehicle.

It will also be the monitor’s and driver’s responsibility to be sure that all regular seatbelts in the passenger area are present on the seat and in good working condition.  The seatbelt ends are not to hang in the aisle or on the floor.

10. PROBATIONARY PERIOD

The first 90 days of employment is the probationary period.  This time is a learning and adjustment period for both the new employee and the employer.  In circumstances where the employee is not progressing as anticipated, demonstrates a pattern of poor judgment, habitual tardiness or absence, or if the employee’s performance is otherwise unsatisfactory as determined solely by management, the employee may be dismissed without benefit of progressive discipline.

Successful completion of the probation period does not guarantee continued employment for any specified period of time, and it does not guarantee that you will be scheduled for any minimum number of hours of work.

11. CUSTOMER SERVICE STANDARDS

STA realizes that excellent customer service just doesn't happen. It requires hard work and dedication from everyone and involves the alignment of all policies and procedures.

With this in mind, the company has developed the following customer service standards which all STA employees are expected to know and adhere to. These standards include:

• Know our customers’ goals and requirements
• Treat all customers with respect and professionalism
• Provide the highest level of service in a safe and timely manner
• Respond courteously and quickly to passenger needs and requests
• Foster an environment of continual improvement in the way we service our customers