BASIC FUNCTION & RESPONSIBILITY:  Support the IT Infrastructure Manager to develop, support, maintain and oversee the entire district IT related processes and uses for the Active Directory, Google Management (GAFE), Antivirus, Email Filtering program software.

CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description. 

Management of Administrative, Fiscal and/or Facilities Functions:

• Implement, install, configure, and upgrade hardware and software on managed servers; This includes evaluation and testing of operating system patches
• Maintain proper security on managed servers and document configurations
• Ensure design of system allows all components to work properly together
• Evaluate and modify performance and make recommendations for future upgrades on managed servers
• Design and architect a global active directory infrastructure, including, design and implementation of group policy, domain consolidation for large scale organizations
• Act as a member of the windows active directory domain administrator support team in providing timely and efficient support to assigned operations; Coordinate day-to-day operations, apply security patches/fixes and anti-virus updates as released by software manufacturers and anti-virus vendors, create and implement domain level security policies such as authentication mechanisms, password policies and rules, IPSEC policies etc.
• Plan and design group policy objects as requested to ensure compliance of company policies for servers and user end-point devices
• Troubleshoot and resolve active directory, GPO, active directory federated services, and password/identity management systems
• Assist in management and support of internal and external DNS systems; Support internal DHCP architecture and scoping
• Collaborate in assessing current and expected server infrastructure needs, configuration, maintenance, optimization and documentation of server infrastructure
• Ensure that system improvements and changes are implemented correctly and completely, and monitor all effects of the modifications
• Assist in management and support of the district’s antivirus solution to ensure the security of all infrastructure devices
• Ensure that all district stakeholders know as much as possible, as quickly as possible about security incidents
• Assist in management and support of Google Apps for Education
• Serve as technical lead on project delivery items related to Google Apps for Education
• Troubleshoot complex issues in G Suite, Chrome, messaging, and endpoint devices such as tablets and phones
• Assist in management and support of the district’s email filter and threat protection services
• Investigate and resolve any potential email security risks; Block/unblock emails as appropriate
• Handle multiple projects with rapidly changing priorities and deadlines
• Troubleshoot problems reported by users; Analyze and isolate issues
• Respond to after-hours emergencies as needed 

Organization Improvement:

• Work collaboratively to improve programs

Professional Growth and Development:

• Participate in professional development that increases effectiveness and improves District performance

 School/Community Relations:

• Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner

Organization Morale:

• Participate in team building activities and the decision-making process as appropriate
• Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction

Other Responsibilities:

• Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy
• Perform other duties as assigned

SUPERVISION EXERCISED:  None

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent organizational skills and attention to detail
• Excellent oral and written communication skills in preparing reports, presentations, and documentation
• Excellent analytical and problems solving skills
• Excellent interpersonal and communication skills (verbal & written)
• Ability to verbally translate and articulate complex technical issues for the advocacy of non-technical users
• Ability to work on multiple projects at the same time, work under pressure and independently complete assignments on schedule
• Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
• Experience with change control and incident management
• Knowledge of Scripting language
• Knowledge of network infrastructure and concepts

ENTRY QUALIFICATIONS: Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work experience; 3-5 years of experience maintaining and supporting a Microsoft environment and Active Directory; Microsoft Certification (MCSE), CCNA, Network+ or equivalent certification in relevant programs preferred

PHYSICAL & MENTAL DEMANDS:

• Climbing, stooping, bending, and kneeling; frequent use of small hand tools and electronic test Equipment
• Maintain emotional control under stress
• Work with frequent interruptions
• Use computer for prolonged period resulting in repetitive hand motions
• Frequent districtwide travel
• Occasional prolonged irregular hours
• May be required to be on call 24 hours a day
• Lift up to 50 occasionally

ENVIRONMENTAL FACTORS:

• Work is normally performed in both indoor and outdoor environments
• Work is conducted around moving mechanical parts
• Work involves frequent exposure to mechanical and electrical hazards
• Work involves working in high, precarious places and in outside weather conditions with frequent exposure to wet and/or humid conditions, fumes, airborne particles, toxic or caustic chemicals, and moderate noises