JOB DESCRIPTION

Job Title Unified Communications Technician		Evaluation Type Paraprofessional	Department IT Services
Pay Grade  P9	FLSA Non-Exempt	Date Revised March 2024	Supervisor Administrator of IT Infrastructure & Security

 

BASIC FUNCTION & RESPONSIBILITY:  Support the Administrator of IT Infrastructure & Security in the maintenance, repair, and installation services on a variety of district electrical and electronic equipment with a focus on communication systems. This includes but is not limited to all district: communication/intercom/sound/p.a./bell/clock, security systems, card-access systems, radio communication systems, analog telephone systems & equipment, fiber-optic/copper cabling & equipment, video surveillance systems, control systems, and other equipment as needed.

 

ENTRY QUALIFICATIONS:  Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work experience; 3-5 years of related experience; CCNA, Network+, MCP, Panduit, CCNP Enterprise, or CCIE Enterprise Infrastructure certifications preferred

 

KNOWLEDGE, SKILLS & ABILITIES:  

 

• Knowledge of electronics, communication, security systems, fire alarm systems, card-access systems; sound systems, controls (DDC), scoreboards, intercom/p.a. systems, video-surveillance camera systems, telephone systems, fiber-optic equipment
• Knowledge of methods, materials, and equipment used in the maintenance, repair and installations of the Audio-Visual / Communication trade
• Knowledge of the operations, maintenance, and repair of communications equipment
• Knowledge of Electrical/electronic theory, work vocabulary, and craft skills
• Knowledge of Scripting language
• Knowledge of network infrastructure and concepts
• Skill in inspecting, operating, maintaining, and repairing communications equipment
• Excellent organizational skills and attention to detail
• Excellent oral and written communication skills in preparing reports, presentations, and documentation
• Excellent analytical and problem-solving skills
• Excellent interpersonal and communication skills (verbal & written)
• Ability to verbally translate and articulate complex technical issues for the advocacy of non-technical users
• Ability to work on multiple projects at the same time, work under pressure and independently complete assignments on schedule
• Experience with change control and incident management

 

CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

 

Management of Administrative, Fiscal and/or Facilities Functions:

• Configure, manage, and support the district’s VoIP infrastructure including capacity/feasibility planning, new installations, upgrades, configuration, feature functionality testing, maintenance, troubleshooting, back-up systems, security procedures/protocols, operating procedures and guidelines, and user connectivity
• Perform routine testing and evaluation of district communication systems and make recommendations for improvement and adoption of new technologies; Update documentation
• Troubleshoot problems related to all campus clock/bell systems; Adjust time, diagnose, repair, and replace hardware as needed
• Troubleshoot problems related to all campus Public Address systems; Diagnose, repair, and replace hardware as needed
• Support the Systems Support Technician II with any necessary physical installs and terminations of copper and fiber structured cable distribution systems
• Support the Network Infrastructure Specialist with any necessary network configurations and installs
• Assist in the maintenance and support of battery backup strategies to ensure proper uptime and reliability for all networking equipment
• Assist in the maintenance and support of the print management services
• Handle multiple projects with rapidly changing priorities and deadlines
• Troubleshoot problems reported by users; Analyze and isolate issues; Consult with management and vendors to resolve issues in a timely manner
• Document all work performed and keep accurate inventory records
• Respond to after-hours emergencies as needed

Organization Improvement:

• Work collaboratively to improve programs

Professional Growth and Development:

• Participate in professional development that increases effectiveness and improves District performance

School/Community Relations:

• Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner

Organization Morale:

• Participate in team building activities and the decision-making process as appropriate
• Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction

Other Responsibilities:

• Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy
• Perform other duties as assigned

 

SUPERVISION EXERCISED:  None

 

PHYSICAL & MENTAL DEMANDS:

• Climbing, stooping, bending, and kneeling; frequent use of small hand tools and electronic test Equipment
• Maintain emotional control under stress
• Work with frequent interruptions
• Use computer for prolonged period resulting in repetitive hand motions
• Frequent district-wide travel
• Occasional prolonged irregular hours
• Lift up to 50 lbs. occasionally
• May be required to be on call 24 hours a day

ENVIRONMENTAL FACTORS:

• Work is normally performed in both indoor and outdoor environments
• Work involves frequent exposure to mechanical and electrical hazards
• Work involves working in high, precarious places and in outside weather conditions with frequent exposure to wet and/or humid conditions