JOB DESCRIPTION
Job Title Technician, Systems Support		Evaluation Type Paraprofessional	Department IT Services
Pay Grade P8	FLSA Non-Exempt	Date Revised February 2019	Supervisor Technology Coordinator

 

BASIC FUNCTION & RESPONSIBILITY: Perform on-site technical work to install and maintain computer equipment and network and software applications throughout the district with limited supervision. Respond to work order requests by diagnosing and repairing network and computer hardware. Applicant must have strong customer service skills.

 

CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

 

Management of Administrative, Fiscal and/or Facilities Functions:

• Install and upgrade computers, mobile devices, and peripherals throughout the district
• Relocate computer hardware, peripherals, mobile devices, and equipment as needed
• Install and configure software as needed
• Diagnose and repair equipment, including printers, mobile devices, and personal computers
• Uses established tracking system to log requests; Monitor progress, track problem resolution, identify patterns of failure, research bug fixes and implement solutions; Communicate with IT Operations Manager regarding unresolved problems

• Uses established tracking system to log requests; Monitor progress, track problem resolution; Communicate with IT Operations Manager regarding unresolved problems 

• Identify patterns of failure, research bug fixes and implement solutions 

• Maintain accurate records of time and materials required to perform repairs and service
• Keep abreast of current and upcoming technology and standards to enhance operations
• Operate tools and equipment according to prescribed safety procedures
• Follow established safety procedures and techniques to perform job duties, including lifting, climbing and carrying
• Handle multiple projects with rapidly changing priorities and deadlines
• Respond to after-hours emergencies as needed

Organization Improvement:

• Work collaboratively to improve programs

Professional Growth and Development:

• Participate in professional development that increases effectiveness and improves District performance

 

School/Community Relations:

• Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner

 

Organization Morale:

• Participate in team building activities and the decision-making process as appropriate
• Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction

 

Other Responsibilities:

• Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy
• Perform other job-related duties as assigned

 

SUPERVISION EXERCISED: None

 

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of computer workstation setup (various systems i.e. PC, Apple, Linux, etc.)
• Knowledge of computer hardware and software applications (various systems i.e. PC, Apple, Linux, etc.)
• Knowledge of computer mobile devices (various systems i.e. Apple, Android, Windows, etc.)
• Ability to install, maintain, and repair computers and peripherals, including printers, scanners, and presentation devices
• Ability to install and maintain network cables and hardware
• Ability to diagnose problems and perform repairs

 

ENTRY QUALIFICATIONS: High school diploma or GED; 3-5 years of experience in an IT support role; MTA, MCA, A+, network+, or equivalent certification in relevant programs preferred

 

EQUIPMENT USED:

• Hand tools
• Test instruments for electronic repairs and cable installations
• Personal computers and peripherals

 

PHYSICAL & MENTAL DEMANDS:

• Climbing, stooping, bending, and kneeling; frequent use of small hand tools and electronic test equipment
• Frequent districtwide travel
• Occasional prolonged irregular hours
• May be required to be on call 24 hours a day
• Maintain emotional control under stress
• Work with frequent interruptions
• Use computer for prolonged period resulting in repetitive hand motions
• Lift up to 50 lbs. occasionally

 

ENVIRONMENTAL FACTORS:

• Work is normally performed in both indoor and outdoor environments
• Work involves frequent exposure to mechanical and electrical hazards